Return policy

At "By Marcela Giraldo," we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have outlined our return policy below:

1. Returns Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Customized or modified accessories are not eligible for return unless they have manufacturing defects.

2. Initiating a Return

To initiate a return, please contact our customer service team at email: bymarcelagiraldo.tiendaonline@gmail.com to notify us of your intent to return the item. Provide your order information, reason for the return, and any relevant details.

3. Return Instructions

Our customer service team will provide you with detailed instructions on how to return the item, including the return address.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a manufacturing defect. In such cases, "By Marcela Giraldo" will cover the return shipping costs.

5. Refund Process

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to be reflected in your account.

6. Exchanges

If you wish to exchange your item for a different color, size, or product, please contact our customer service team. Email: Bymarcelagiraldo.tiendaonline@gmail.com. We will do our best to accommodate your request based on product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will work to resolve the issue promptly by offering a replacement or issuing a refund.

8. Non-Returnable Items

Certain items, such as gift cards, are non-returnable.

9. Changes to the Return Policy

We reserve the right to modify this return policy at any time. Any changes will be communicated on our website.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing "By Marcela Giraldo." We appreciate your business and strive to provide you with a positive shopping experience.